The booker must provide in writing to events@pinkflamingoaberdeen.co.uk, a detailed plan of what is required along with where each item is to be setup. We do ask for a contact person incase we need to call with any issues during set up. If no set up information is provided then Pink Flamingo will make best judgment as to where to position the equipment. Once an event is set up, no one other than Pink Flamingo personnel are only permitted to move anything about.  

 
The equipment must not be tampered or moved at any time. If we find the equipment has been tampered with, then we have the right to remove and charge for any damages. 

 

We will do a risk assessment before set up commences. 

 

The person who has signed the terms and conditions is responsible for any damages within the hire time. If for any reason our equipment stops working or the balloon set up starts to deflate. Please call us immediately on 07921505422. 

 

Any breakages to our equipment such as vases, jars, champagne flutes will be charged for. A refundable deposit of £100 maybe taken as a hold until our equipment is returned/collected satisfactory.  

 

Please note that it is your responsibility, prior to booking the equipment that that the items do fit in the venue.  Our equipment varies in size, depending on the items hired /ordered. Please ask for sizes if unsure. It is also your responsibility to ensure the that our equipment is safe and secure when handed over to you once the event has been set up. If for any reason our equipment is stolen then the client /venue will be liable for any costs to replace.  

 

A copy of our Public Liability Insurance and Hygiene Certificates are available upon request.  We cannot be held responsible if a venue refuses us entry due to the lack of these documents. We would still charge the contracted amount payable to Pink Flamingo.  

 

We will liaise with the booker on when we can collect our equipment. Under no circumstances should our equipment be dismantled or moved by any personnel other than Pink Flamingo staff.  Should we notice that our equipment is damaged then we will charge the person who has signed the contract or/and the venue for the repair or replacement costs.  

 

Pink Flamingo will ensure all their equipment is safe to use and will ensure all their electrical equipment is PAT tested.  If we do use outside suppliers, they are responsible for their own public liability insurance and PAT testing. 

 

The booker will be responsible to inform the venue of their booking with Pink Flamingo and must ensure the venue have agreed that Pink Flamingo can provide what the client has ordered. We do ask that you inform us of any set up restrictions,  such as no lift access, 3 or more flights of stairs.  Should we be unable to set up due to these then we will still charge the contracted amount payable to Pink Flamingo. 

 

Some equipment we use may become hot, we take no responsibility if someone burns themselves. No unauthorised personnel is permitted to use our equipment without prior training from trained Pink Flamingo staff.  We reserve the right to refuse anyone near/ to operate our equipment if we deem them unfit.  

 

If for any reason Pink Flamingo needs to cancel your event due to any cause beyond their control such as injury, ill health, crime, natural disasters, medical emergencies. We will try our upmost best to secure another supplier.  If Pink Flamingo is unable to secure an alternative then a full refund would be given back to the source of payment within 31 days.  

 

If helium balloons are part of your set up we ask that the booker and their guests adhered to our Balloon Care policy: 

• Dispose of all balloon waste appropriately. 

• Do not inhale balloon gas from the balloons as we sometimes use Hi Float to offer longer life to balloons. 

• Handle with great care when transporting home 

• Keep balloons out of direct sunlight and in a cool room 

 

A 50% non refundable deposit is required to secure your event date.  Once a deposit is paid then this would be classed as confirmed booking. A signed copy our terms and conditions is required. Full balance is required 4 weeks before your event date. We do reserve the right to cancel any booking where the full balance has not been paid. Payments can be made by a bank transfer or by credit or debit card. We can send an invoice prior to the event date but this must still be pre-paid 4 weeks before the event. We do not offer post event invoicing facilities.